The Comal Program Manager will be an experienced hospitality professional with experience in both the Front of House and Back of House. They will also have experience with culinary instruction and have a true entrepreneurial spirit. They will be responsible for directing the daily operations of the restaurant, coordinate program and curriculum activity, ensure compliance with health and safety regulations, as well as, Comal and Focus Points’ standards in all areas of the curriculum, operation, customer relations, restaurant maintenance and repair, inventory management, recruiting, controlling and reporting operation costs, identifying wastes, ensuring that the highest quality products and services are delivered to each customer, and other operational needs as they arise.
The Comal Program Manager will work in depth with Focus Points participants, who come from immigrant, refugee, low-income, and other diverse backgrounds. The candidate selected for this position will be expected to receive additional training and professional development in areas related to working with families, compassion fatigue, team supervision, flexibility with changing circumstances, and diversity, equity, and inclusion. The position is also responsible for program and restaurant operations, including budget management and ensuring grant deliverables.
• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account
• Dependent Care Account
• Employee assistance program
• Employer paid life insurance coverage
• Accident coverage insurance
• Paid PTO
• IRA Retirement plan/3% employer match
• Paid Holidays
• Paid Vacation
· Promote a physically, mentally, and emotionally healthy and safe environment for all to work and learn
· Guide Comal participants with program implementation, including onboarding, education, scheduling, resource connections, and goal tracking
· Assist in the front of house and back of house, as needed for daily operations
· Work with and train front-of-house staff on understanding customer needs and point of sale functions
• Prepare financial reports for Director of Program Impact, using TOAST POS data and other historical data
· Manage the development and updating of the Comal Operating Manual
· Help train participants in day-to-day operations as well as longer-term training for program outcomes
· Assist with media, as needed.
· Attend Comal, Social Enterprise, and Focus Points staff meetings, as needed
· Support other Social Enterprise department programs, as needed
· Support the development of programming and conduct educational programming
· Support Front of House in the planning and implementation of comprehensive inventory systems and oversight procedures
· Support FoH and Boh in delegation and support kitchen labor roles for program staff and participants
· Supervise, mentor, and support participants, staff, and volunteers in the recruitment, implementation, and caseload maintenance of the program
· Attend required training for Family Resource Center including Standards of Quality, Motivational Interviewing, Compassion Fatigue, and DEI Training
· Oversee Comal staff in Comal participants with program implementation, including education, scheduling, resource connections, and goal tracking
· Follow program logic model to deliver participant outcomes developed for funder and program requirements in collaboration with Director of Program Impact
· Ensure accuracy of data collection
· Assist in the creation of Comal annual program budget
· Coordinate Comal events, space rentals and PR logistics in collaboration with Comal staff and PR Contractor
· Provide Social Media contractor and Communication department with on-site content
· Build relationship of support and mutual respect with all Comal families, partner organizations, and other Focus Points program participants
· Understand and partner with the network of internal Focus Points departments and external partner organizations to coordinate resources and referrals for program families
· Serve as a representative of the Comal program and Focus Points within the community
• Hospitality Knowledge – Ability to support and grow a fast casual lunch restaurant with multiple businesses operating simultaneously, using industry best practices to support developing and maintaining a successful business, program, and guest experience.
• Management – Ability to organize, supervise, and facilitate tasks amongst staff, participants, and partners to effectively deliver quality programming, business targets, and community relationship building.
• Training & Instructing – Ability to implement, maintain and update the Comal Kitchen Training Program curriculum based on participant workforce readiness and\or business goals, while adhering to the highest industry standards of hospitality and business training.
• Written and Oral Communication – Ability to effectively communicate thoughts, ideas, and plans in written and verbal forms to ensure quality drafting of standard operating procedures, detailed coordination of events, high level of customer service, and communication of the history and mission of Comal and Focus Points to various community stakeholders, in person or via various electronic methods.
• Record Keeping and Monitoring – Ability to track, and analyze data for participant curriculum and program evaluation, financial reporting, inventory management, and grant development to provide comprehensive monthly program updates to Directors.
• Critical Thinking and Reasoning – Ability to use inductive and deductive reasoning along with prioritization and physical resources to confront and overcome complex program and business challenges.
• Category Flexibility – Ability to shift between work modalities like hands-on restaurant service and administrative office tasks to meet the variety of work environments and demands of the position.
• Technology – Ability to independently create documents, presentations, spreadsheets, and communicate over various electronic platforms (such as Microsoft Office Suite, Canva, and TOAST point of sale system) to effectively share information with staff, participants, partners, and guests in digital formats.
• Bilingual & Biliterate in Spanish Language – Advanced oral and written Spanish to support linguistic justice for Spanish speaking participants and ensure equitable access to information and social capital.
• Management of Financial Resources – Ability to create a budget and manage revenue and expenses to effectively match financial resources to needs for positive program outcomes.
• Reflective Supervision- training in collaborative reflection conversations between a supervisor and supervisee that builds on the supervisee's use of her thoughts, feelings, and values. -
• ServSafe Manager Food Certification, valid until at least 12/31/2023
• TIPS alcohol Certification, valid until at least 12/31/2023
• Valid Driver’s license– must be comfortable driving a cargo van and have a clean driving record
· Reliable transportation and mobile phone service
· Ability to bend, climb, and kneel regularly in a commercial kitchen setting
· Ability to lift and carry 50 pounds
· Must be available to work 8a-5p Weekdays with flexibility for occasional weekends
Available Benefits: PTO and Paid Sick Time, Health/Vision/Dental Insurance, 401K Retirement Plan, Short-Term Disability Insurance, Long-Term Disability Insurance