Colorado Restaurant Jobs

Job Description:

When our customers have questions, complaints or suggestions about our services or products, they turn to customer experience specialists for answers. Customer Experience Specialists provide specific information regarding the services, products, and/or materials offered by Uncorked Kitchen. They answer phones, handle customer service issues, and open and close customer accounts. Our customer experience team is also responsible for ensuring a high-quality experience from first contact through event experience including follow up. In summary, they are the direct link between a company and its existing, potential and returning customers.

Job Responsibilities:

• Answer phones and handle customer interaction.
• Resolve conflict with customers in a professional manner.
• Communicate and uphold health and safety guidelines and policies with guests.
• Maintain cleanliness and appearance of entryway, lobby area, and 1st floor bathrooms.
• Escort customers to their assigned teaching kitchen or wine bar.
• Demonstrate thorough knowledge of the services offered and be able to articulate all programs, costs, policies and booking procedures.
• Communicate to the kitchen staff any last minute additions or changes to the class roster
• Serve as the main contact point for guests in both public and private events through the first 30 minutes of any given kitchen or wine event.
• Manage and maintain reservations in TOCK for the wine bar.
• Understand and follow all health and safety guidelines and policies required of staff.
• Maintain retail items and inventory.

Job Requirements:

Knowledge, Skills, and Ability:
• Possesses good organizational skills
• Demonstrates a warm, friendly, helpful demeanor that shines through in face-to-face and phone interactions
• Demonstrates an eye for detail and the willingness to perform tasks without being asked.
• A “self-starter” attitude and ability to autonomously set deadlines and meet them to complete tasks.
• Ability to clearly relay information, both verbal and written to others
• Ability to handle stress and a variety of problems with professionalism
• Ability to respond to customer complaints, requests and inquiries in a professional and timely manner
• Ability to multi-task
• Have basic knowledge of computer software such as excel, word and adobe

Education or Formal Training:
Bachelor’s Degree (or equivalent)

Experience:
1+ years’ experience as administrative or executive assistant
1+ years customer service management role

Available Benefits: Store Discount, Meals

How Do You Apply? Email Employer